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Terms and Conditions of Service

  1. Any conversation regarding pricing is an estimate and are not binding until the actual pickup and drop off address detail is provided and can be checked at which point an official quote will then be given.    Any distance of more than 500m from that point must be indicated.

  2. Submission of our booking form constitutes a booking request and our reply to that confirms your booking.  

  3. You agree you have the legal right to transport the horse and any goods being transported and that they are fit to withstand the risks associated with their transport. That transport may involve one or more stops which may from time to time be of an extended nature.

  4. Our transport includes the opportunity at several points during the trip and where both practical and possible for your horse to stretch their legs and be both fed and watered. 

  5. Access for pickup and drop off must be clear of trees, vehicles or any other hazards.   Bookings must include any suspected hazard  at both pickup or drop-off including low hanging trees, narrow gateways and drives and small or no turn around areas.  If a rear or side load is the preference please advise us of this. The driver will make his or her own determination as to the suitability of your properties entrance on arrival and may request the horse be loaded/unloaded at the gate.

  6. Feed which may include any mix of hay, balage or grass is provided at our depots and included in our pricing, water is a given. Should your horse require a specific hard feed this is to be provided at pickup.

  7. All horses must be provided with a halter. Lead ropes are not required however if sent we will not be held responsible for passing the correct one on - we recommend packing these with gear being transported if it is for any reason special. 

  8. Our fee allows for transport of one free cover and a small quantity of any special feed required for the trip to be traveled as a free extra along side your horse. This is a privilege and not a right and is transported on an all care but no responsibility basis and we will not be held responsible for anything lost or damaged in transit.  If you have items above and beyond this please we cannot guarantee the space will be available until just prior to the trip.  Please request this in writing at time of booking.  Should the volume or weight of gear being traveled be substantial in either size or weight we reserve the right to refuse carriage or charge an additional fee for this service. Gear must be packed and labeled suitably. Documents and paperwork should always be posted or couriered.

  9. Horses requiring accommodation in Auckland may incur a $30 per night stabling fee.

  10. Difficult loaders are charged at $50 per hour or part there of per horse and reserve the right to leave a horse we do not feel can be safely transported behind.      

  11. We reserve the right to decline transportation of any horse for any reason including and not limited to its behavior and the safety and security of other horses and attendants.   As we make a number of comfort stops we must be assured that we can reload all safely passengers safely and in a timely fashion.

  12. Should your horse exhibit behavior once in transit that is unsafe for itself, other horses or the handler, or is incurring damage to the transportation vehicle we reserve the right to offload at any safe place, or leave it at the next stop for you to make other arrangements.

  13. If for any reason we are unable to load, are required to offload or refuse transportation for any of the reasons above, or you cancel your booking within 48 hours of transport then a fee of 50% of the transport fare will apply. Your $100+ gst non-refundable deposit will be applied towards this.  Should another booking take your booked place then only the non-refundable deposit be forfeited.    

  14. While we will endeavor to deliver your horse at the specified time we reserve the right to delay, cancel, postpone or alter our travel plan prior to or while in transit for any reason not limited to schedule changes, weather related or road conditions including the ferry crossing without incurring liability for that delay..

  15. Any prior accident, illness or injury, be that recent or historical, or any other factor including the horses behavior during travel that may in any way affect your horse or any other transported horses ability to travel and arrive in an fit and sound condition must be disclosed to the carrier prior to transportation. Any costs incurred due to these factors including non-disclosure will be the responsibility of the person arranging transport.

  16. Any damage caused by your horse to the transportation vessel or yards or any other item belonging to the Carrier or any other person or business beyond that which might be called normal wear and tear is the responsibility and liability of the consigner and repair costs may be billed on to you. Any potential claim will be advised to you at time of drop-off and will be notified to you officially in writing within 14 days with quotes for repair to be provided as available.

  17. Veterinary attention will be given to any horse in transit where required. In every case we will endeavor to contact you immediately. In the case of illness this will be charged directly to you.

  18. Where injury has been caused by your horses own behavior you will be liable for these costs. Where injury has been caused by another horse, your claim shall be against the owner of that horse. Our liability in any case is only that as required under the act and we recommend you arrange your own appropriate insurance to cover any and all eventualities prior to transportation.

  19. A booking fee of $100 plus GST will be requested to secure your booking. This is non-refundable and will be credited towards your final invoice. In the case of your cancellation of the booking, it may, at our discretion, be transferred to another booking.

  20. All our prices are exclusive of GST unless specifically discussed and stated in writing as inclusive. All money received goes through our books, paying in folding cash does not mean you can avoid GST. 

  21. Invoices paid by time payment that is NOT been pre-arranged in writing may incur an additional 15% surcharge on the original invoiced price AND a processing fee of $5 per payment received after the due date.  

  22. We reserve the right to charge interest on any unpaid invoices and will be will be charged at the rate of 2% per month, charged monthly or part there of. . Any costs incurred in recovery of unpaid invoices including legal or debt collection fees will be at the clients expense.

  23. This contract is made between the consigner (you) and the carrier (us) and our obligations are subject to these terms and conditions and the Carriage of Goods Act, 1979 and any modification or revision in accordance with NZ law. Any further documentation provided does not lessen or negate the application of these terms and conditions in provision of the transportation    services. The carrier has the right to subcontract the whole or any part of the service under these same terms and conditions without penalty.

  24. You agree to be liable for all fees and charges incurred in the provision of services and are liable for payment in full as arranged and where not specified payment in full later than 7 days following the date of carriage.

  25. This contract is limited to and subject to the provisions of the Act and all transport is offered at limited carriers risk in respect to loss or damage to the goods and insurance is the responsibility of the Consignor. The carrier is not under any liability whatsoever that may be caused by or arising from negligence, breach of contract, deterioration, mis-delivery or delay, for any instruction, advice or information given to any person in respect of the goods, nor for any direct, consequential or indirect loss, loss of market, potential winnings or consequences of delay.

  26. You will indemnify and shall keep indemnified the carrier from all claims of any kind, arising for any reason by any person in connection with anything implied, said or done in connection with the goods being transported and no claim inconstant with this contract shall be made by the consigner or any other person.

  27. Any claim made shall be in writing giving full particulars and photos of any alleged damage or injury and within 14 days after delivery and any action commenced shall be within 12 months from the date of collection.

Fanfaire Equestrian

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